Shipping, Returns and Exchanges

Returns & Exchanges

Your complete satisfaction is our ultimate goal.

We do not accept items back that have been used unless the product is damaged or defective. For hygiene reasons, we cannot accept underwear and pads returns for refund. For customer care on damages and defects, please contact info@fannypants.com.

Example: Wrong size:

1. Contact info@fannypants.com about return for exchange due to wrong size on any unworn panties/briefs. Please return item with packing slips and with note for exchange for right size. Return shipping to FANNYPANTS® is not reimbursable. We will ship out new exchanged items upon receipt to you, at no additional charge followed by email and tracking numbers.

Return Address

FANNYPANTS® LLC,
5461 Joseph Johnston Lane
Centreville, VA, 20190

Underwear and Pads

For hygienic reasons, ALL underwear and pads are FINAL. They can only be exchanged/returned if the product received is damaged. All returns/exchanges requests should be sent to info@fannypants.com within 16 days of delivery date. Please return with packing slip and reason for return. FANNYPANTS® will refund/exchange the product after receiving it back and confirming the manufacturing defect.

Athletic Wear

Returns and exchanges must be in their original condition (not used, worn, washed, damaged or altered) and must contain all of its original tags and packaging slips. We cannot guarantee exchange or refund of products that have been washed or used. All returns/exchanges requests should be sent to info@fannypants.com within 16 days of delivery date.

Customer Service

You can reach us via email at info@fannypants.com.